Returns & Exchanges
We want you to be completely satisfied with your purchase and understand that sometimes an item needs to be returned. No worries - we are here to help!
If you're not completely satisfied with your purchase, send it back to us for an exchange or full refund within 15 days from the date of purchase. Returns must be in pristine condition with attached original tags, accompanied by the original sales receipt. S&P charges are non-refundable. Gift recipients will receive a non-refundable gift card.
Prepaid Return Label
We can provide you with a prepaid UPS return label for your convenience. Please call us with any questions you may have and to request a return label. We can email or fax it to you. Simply place the return label on the box and drop it off at your nearest UPS location.
Self Return
Use of the prepaid label is not required. You may send returns using any method you choose. For your protection, please send returns insured, return receipt requested.
Please send returns to:
Saratoga Saddlery & Int’l Boutiques
506 Broadway, Saratoga Springs, NY 12866
We will ship any exchanged item(s) to you via standard 5-7 day UPS shipping at no additional charge.
Catalog & Online Purchases
Saratoga Saddlery Online and telephone purchases may be returned/exchanged at our Saratoga Springs, NY store or at the trade shows we attend. All returns must be accompanied by a sales receipt.
Sale Returns
Sale merchandise must be returned within 5 days from the date of receipt for an exchange or refund. Items returned after seven days from the date of receipt will be exchanged for a merchandise credit only. Items marked final sale are not returnable.
Store Returns
Please return your items within 15 days of purchase to any of our store location.
Gift Return
When a gift is returned, a Saratoga Saddlery gift card will be issued to the gift recipient for the amount of the returned merchandise. The merchandise gift card can be used on purchases from our Saratoga Springs, NY store and our online store.
Price Adjustments
Prices are subject to change. Saratoga Saddlery works hard to ensure the accuracy of pricing. Despite our efforts, pricing errors may still occur. Saratoga Saddlery reserves the right to change the current advertised price. Online promotions and prices are not always valid in-store. Special offers cannot be applied to previous purchases and cannot be combined with any other discount or offer.
Please Note: Shipping fees are non-refundable.
If you have any questions please feel free to contact our customer service at:
Toll Free (800) 430-7150
email: Sales@SaratogaSaddlery.com
