Return/Exchange Policy
Return Policy:
Returns & Exchanges
We want you to be completely satisfied with your purchase. If something isn’t quite right, we’re here to help.
Return Window
- Returns are accepted within 30 days of delivery
- First 15 days: Eligible for a full refund
- Days 16–30: Eligible for store credit only
Exchanges
- We offer one complimentary exchange per order
- A prepaid return label will be provided
Note:
If your return ends in a refund, a $15 fee will be deducted for each return label used (including labels used for exchanges).
Final Sale
- Items discounted more than 30% are final sale
- Final sale items are not eligible for return or exchange
International Returns
- Customers are responsible for all return shipping costs
Condition of Returns
- Items must be unworn, unwashed, and unaltered
- All original tags must be attached
Please send returns to:
Saratoga Saddlery
392 Broadway
Saratoga Springs NY, 12866
Saratoga Saddlery Boutique
Phone 1 (518) 580-4522
Text/ Call 1 (518) 226-2052
Toll Free 1 (888) 855-9041
Overnight Shipping
Overnight shipping is available for in-stock items. Orders up to 10 lbs typically range from $75–$100 per box and arrive the next business day.
For an exact quote, please contact us directly.
Please place your order before 1 PM ET for overnight delivery.
The following conditions apply:
- Shipping charges are non-refundable.
- Gift returns will receive a store gift card.
All returns must be accompanied by a sales receipt.