Returns & Exchanges
We want you to be completely satisfied with your purchase and understand that sometimes an item needs to be returned. No worries - we are here to help!
If you're not satisfied with your purchase, send it back to us for free exchange or refund within 15 days from the date you receive it. Returns must be in pristine condition with attached original tags, accompanied by the packing slip. S&P charges are non-refundable. Gift recipients will receive a non-refundable gift card.
Prepaid Return Label
We can provide you with a prepaid UPS return label for your convenience. Please call us with any questions you may have and to request a return label. We can email or fax it to you. Simply place the return label on the box and drop it off at your nearest UPS location. Your package will be returned to us and we will either exchange or refund your account.
Use of the prepaid label is not required. You may send returns using any method you choose. For your protection, please send returns insured, return receipt requested.
Returns via UPS and FedEx sent to:
506 Broadway, Saratoga Springs, NY 12866
Saratoga Saddlery will ship the exchanged item (s) to our customer via standard 5-7 day UPS shipping with no additional charge.
Catalog & Online Purchases
Saratoga Saddlery Online and telephone purchases may be returned / exchanged in any of the Saratoga Saddlery stores or at trade shows we attend. All returns have to be accompanied by a sales receipt.
Sale merchandise must be returned within 5 days from the date of receipt for an exchange or refund. Items returned after seven days from the date of receipt will be exchanged for a merchandise credit only. Items marked final sale are not returnable.
Please return your items within 15 days of purchase to any of our store location.
When a gift is returned, a Saratoga Saddlery gift card will be issued to the gift recipient for the amount of the returned merchandise. The merchandise gift card can be used for purchases from Saratoga Saddlery stores and Online purchases. If you would like to use your gift card for an item you have viewed on our website, please call customer service at 800.430.7150.
Prices are subject to change. Saratoga Saddlery works hard to ensure the accuracy of pricing. Despite our efforts, pricing errors may still occur. Saratoga Saddlery reserves the right to change the current advertised price. Online promotions and prices are not valid in stores. These offers cannot be applied to previous purchases and cannot be combined with any other discount offer.
Please Note: Shipping fees are non-refundable.
If you have any questions please feel free to contact our customer service at:
Toll Free (800) 430-7150